Quantum Partners advises the shareholders of Invoco Holding Gmbh on the sale to Xerox
BPO / Call center / Customer service
Customer services are subject to a constant conflict between customer expectations on the one hand and cost constraints on the other. Although customer service is important, it is not paid for separately by the customer and must therefore be inexpensive. Especially in the communication and energy sectors, customer service is a mass business in which quality, costs, availability and efficiency are the most important drivers.
Invoco Holding is the leading provider of outsourced customer services for cable network operators in Germany. As a so-called multi-channel provider, Invoco not only provides classic customer contact services, but has also established a unique positioning through value-added services such as successful inbound sales.
After Invoco had achieved a very high market share in Germany in the most important customer segment, the management wanted to bring a suitable partner on board for international expansion. It was an excellent opportunity for other shareholders to sell their stake. In an international sell-side process, potential buyers from the USA, India, South America and Europe were contacted. Xerox had already been looking intensively for an acquisition in Germany and was therefore able to act quickly and make the best offer overall.
About Invoco Holding
Invoco Holding GmbH, headquartered in Hamburg, was founded in 2007 and has grown in just a few years to over 1,400 employees working in 12 locations.
The BPO division of Xerox, which was later spun off into the independent Conduent Inc., is the world’s second largest provider of outsourcing services with more than USD 7 billion in sales and approximately 100,000 employees.
About Quantum Partners
Quantum Partners GmbH, headquartered in Munich, is a specialized corporate finance advisor that supports clients in company transactions as well as in finding financing.